Tell us. We can't see it from here.

Where to write

Use the form below or email support@copywarden.com for anything about the app, your account, or a payment. Either way it reaches us as an email, and a person reads it and replies.

If you think you have found a security vulnerability, write to security@copywarden.com instead, and please read the disclosure policy first — it tells you what we commit to and how quickly. That address is also published in our security.txt.

Your report is the whole signal

Most software watches you by default so it can find its own bugs. Copywarden does not: usage data and crash reports are off unless you turn them on, and they never include what you copy. With them off, crash diagnostics are kept on your Mac and stay there unless you decide to send them.

So the specifics matter more here than they would elsewhere. What you were doing, what you expected, what happened instead, your macOS version, and whether it happens every time or occasionally — that is usually enough to start.

Export Diagnostics does the technical half

In the app, open Settings → About → Export Diagnostics…. The report is built on your Mac and shown to you on screen before anything leaves — read it, then use Copy or Save… and attach it to your email. Nothing is transmitted by the app itself.

It deliberately never includes clipboard contents, previews, item names, app names, file paths, your account email, this Mac's name, or log files. It does include the call stacks of up to three recent crashes, which carry no clipboard content and which you can delete from the report. You can confirm all of that by reading the report before you send it, which is the point of showing it to you.

Quicker still: right-click the Copywarden icon in the menu bar and choose Report a Problem…. It opens the feedback window with Problem with the app chosen and Include the diagnostics report checked. Describe what happened, then Email to Support… opens a draft to us with your words and the same report already in it, for you to read, edit and send. If no mail app is set up, Copy Report puts the report — never your message — on the clipboard to paste into a message, or uncheck the box to send your words from the window. The form above can't attach a report, so for a bug, use the app instead.

Billing, refunds and subscriptions

Paddle is the merchant of record on your receipt and handles the money, so invoices, payment-method changes and cancellations live at paddle.net. Our refund policy is 14 days, no questions asked, on every purchase made on this site, including the Founding license. If you would rather just email us about it, do that. A purchase made inside the Mac App Store build is billed and refunded by Apple.

Worth checking first

Copywarden lives in the menu bar and has no Dock icon unless you turn one on (Settings → General → Show in Dock), so if it seems to have vanished, look along the top of your screen rather than in the Dock. ⌘⇧V opens your history from any app, and ⌥⌘1 through ⌥⌘9 paste your pinned slots. Your history is stored encrypted on your own Mac, which is also why we cannot look anything up on your behalf.

The changelog is worth a glance too — if the thing you hit was a bug, it may already be fixed in a newer version.

Uninstalling Copywarden

These steps are for the build you download from this site. The first three happen inside the app, so do them before you delete it. Step 4 is the only one you have to do; the rest are optional, and step 1 is the one we recommend.

1. Erase your clipboard history in the app. Right-click the Copywarden icon in the menu bar, choose Settings, open History & Storage, and under Maintenance click Clear All… next to “Clear all stored data”. That permanently deletes every clipboard item stored on this Mac, pinned ones included, and cannot be undone. If you sync, clips already on your other Macs stay there; clear them on those Macs too.
2. If you made a Copywarden account, decide what happens to it. Deleting the app does not delete your account or anything stored with it. To close the account, open Settings → Account & Sync while signed in and choose Delete Account…; the confirmation lists what gets deleted. If you pay for a subscription, cancel it first (see billing, above), because deleting the account does not stop the charges.
3. Turn off Launch at login, if you turned it on. It is under Settings → General → Startup.
4. Quit and delete the app. Right-click the menu bar icon and choose Quit Copywarden, then move Copywarden to the Trash from wherever you installed it — the download's disk image offers your Applications folder.
5. Remove the data the app leaves behind. Deleting the app does not delete its data folder. In Finder, choose Go → Go to Folder…, enter ~/Library/Application Support/Copywarden, move that Copywarden folder to the Trash, and empty the Trash when you are ready. That folder belongs to Copywarden alone. It holds the encrypted clipboard files and the history index, along with other app data including its audit logs, the crash records it keeps on your Mac, and any audit-log exports. If your organisation requires you to keep audit logs, copy the AuditLogs and Exports folders somewhere else first. Your settings are a separate file, ~/Library/Preferences/com.copywarden.app.plist, which you can remove the same way.
6. Take back the Accessibility permission. If you granted it for auto-paste, switch Copywarden off in System Settings → Privacy & Security → Accessibility.

What we deliberately don't tell you to delete. Copywarden keeps its encryption keys in your Mac's keychain, and deleting the app does not remove them. There is no step here for deleting them by hand. If you synced through iCloud, one of those keys is shared with your other Macs through iCloud Keychain, and Apple's documentation says that deleting a synced keychain item deletes every copy of it, not only the one on this Mac. If you want the keys gone anyway, email support@copywarden.com and tell us whether Copywarden is installed on any other Mac.

What we don't promise

We don't publish a general response-time guarantee, because we would rather not print a number we cannot hold to every single week. Mail to these addresses reaches a person rather than a queue. The one place we do commit to a clock is security: the disclosure policy promises acknowledgment of a vulnerability report within 3 business days, and first public notice of a confirmed incident within 72 hours.

More detail, if you want it

Security architecture covers how encryption and key storage actually work. Threat model is the honest version — including what Copywarden does not defend against. Privacy covers what we hold and what we don't.